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365 Letters to Myself

August 22nd, Service...

It was an exercise in patience, observation. The Pharmacy was busy. The drive thru 6 cars deep, so go inside to a line 10 deep. I get to the counter to hear, though my son’s prescription was there for an hour, it would be an hour. It’s dinner time. I go home, watch my evening show, return…it’s been about 90 minutes. Again, the drive through 6 deep, both lanes. Go in, maybe 12 deep. Finally, my turn – one prescription ready, the other “we do that overnight”. What?! It’s a prescription that is for an immediate condition, my son is in pain, missed work, face swollen. I was anticipating something like this, “you’ve had it for four hours, this is my second time here, what do you mean”. I wanted to stand my ground. Demand they do it now. But conceded to the 20 people still in line behind me.

While patiently waiting in line, I was observing – curious about what was happening. Were they short staffed – it appeared only 1 person filling prescriptions, 1 at the drive-thru, 1 at the counter – yes, I would say short staffed. It didn’t appear they were ‘slow’ but there definitely wasn’t much of a sense of urgency overall. Maybe that’s not fair. I guess a fourth person that was new. The cashier system a little cumbersome, but not the bottleneck. It seems too much volume, too little trained personnel. When I run into these situations more often than not, I am more about how to solve the problem, offer understanding. Tonight – was frustrating, my son needed the medicine, and they simply did not care, beyond the terrible service given.

Hmmm, help wanted…day 39!

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